Communication Monitoring
Stay on top of customer communications with end-to-end visibility.
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Customer Communication Monitoring Software
Maintain a 360-degree view of your customers’ communication life cycle through comprehensive dashboards and reports. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs.
Real-time Monitoring
- Comprehensive tracking of communication across all channels, using dashboards for a holistic view
- Customizable dashboards tailored for department and business needs
Batch Communication
- Batch communication dashboard with filters for schedule, job, status and/or timestamp
- Pause, retry, resume, and stop capabilities to control high volume communication batches
Alerts and Notifications
- Automatic alerts and notifications of communication generation and distribution status
- Monitoring of read, unread, or bounced communications, as well as click rates of promotional offers
Flexible Reporting
- User-defined customizable reports to suit business needs
- Detailed operational reports with graphs, charts, and drill downs
- Multiple dashboard views for ease of comprehension
- Export of monitoring data to various formats including Microsoft Excel
Secure Archival and Access
- Archival of monitoring logs to meet audit and compliance requirements
- Access to dashboards and reports based on department and role
Capabilities of Newgen OmniChannel Cusotmer Engagement Platform
Success Stories
Policy generation in under 5 seconds
Automation of 300+ templates
Communication creation in 1-2 hours
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Case Study
Saudi Arabian Conglomerate Automates Invoice Processing...
Case study of how a leading petrochemical and industrial company was able to reduce turnaround ...
Case Study
Leading Bank Automates Document-centric Processes with...
The client bank, located on one of the prominent islands near Australia, has been catering ...
Case Study
Automating Communications for an Australian State...
The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. ...
Webinar
Communication Journey Orchestration for Contextual...
On-Demand
Watch this 30-minute webinar to address your need for customer-centric and personalized communications.