Insurance Policy Administration System and Servicing Software

Policy Administration and Servicing

Improve service levels by automating the customer service request lifecycle for financial and non-financial requests. Enable interactive policy servicing and define complex calculation rules for payment and revival requests. Facilitate omnichannel request initiation and automatic allocation of cases based on the request type.

Parallel Processing

Parallel processing to manage complex scenarios where multiple requests get initiated from individual customers
Reduced turnaround time for policy processing and servicing

Auto-Ingestion of Policy Details

Seamless integration with policy administration system to auto-fetch policy-related details
Reduced manual efforts for finding and locating relevant fields required for policy endorsement

Automatic Case Classification

Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests
Automatic flagging and assignment of non-straight through cases to the underwriter

Policy Servicing Compliance

Traceability of requests and corresponding documents through automated reminders and escalations to ensure compliance
Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes

Personalized Customer Communications

Template-based document generation through the customer communication management platform
Faster, effective, and contextual customer communications, such as renewal notices, endorsement letters, etc.

Solutions for Insurance Firms

Policy Issuance and Underwriting

Issue policies instantly and accurately using an...

Policy Administration and Servicing

Improve customer experience and retention by streamlining...

Claims Processing

Streamline the claims lifecycle for fast, accurate, and...

Point of Sales and Service

Empower your agents and customers with intuitive mobile...

Policy Wording and Clause Management

Digitize the end-to-end policy lifecycle and enable...

Success Stories

Accelerated digital
transformation of Processes

Watch how Venerable leveraged Newgen’s platform to accelerate digital transformation for enterprise-wide processes.

Digital Health
in the Pandemic World

Hear Alok Rungta, Head of Health and Protection, AXA Insurance, as he speaks on the post-pandemic customer behavior

Faster speed-to-market
with Newgen

Learn how Tokio Marine HCC modernized their policy generation process with Newgen.

Does Newgen's Policy Servicing solution have the capability to handle multiple service requests?

Newgen’s Policy Servicing solution provides parallel processing to manage complex scenarios where multiple requests get initiated from individual customers, thus resulting in reduced turnaround time for policy processing and servicing.

Does the solution come with a self-service portal for the customers?

Yes, Newgen provides a customer portal for online service request initiation by customers. The customer can initiate a new request, track the existing requests, and keep track of all past service requests. The portal is integrated with the Policy Admin System to fetch all policy details of the customer.

How does the system handle customer communications?

The policy servicing solution has the capability of template-based document generation that can be sent directly to the customer. The system provides faster and more effective customer communications such as renewal notices, endorsement letters, etc.

How does Newgen ingest policy details in the core policy admin system?

Newgen’s Policy Servicing Solution provides seamless integration with the policy administration system to auto-fetch policy-related details. Newgen’s solution automatically pushes the data into the core system after policy servicing.

Does Newgen's policy servicing solution have the capability to auto-process service requests?

Newgen’s solution provides rule-based processing of service requests and classifies the cases into:

straight-through for low complexity endorsements and policy-related service requests
non-straight through for complex cases and auto assigns underwriters

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