Customer Communication Generation Software
Generate highly personalized batch, on-demand, and interactive communications. Enable job-based generation and scheduling of output cycles based on your customers’ preferences. Also, deliver consistent communications in real time by leveraging an exhaustive gallery of templates and information from enterprise applications and systems.
Real-time and Ad-hoc Communications
- Real-time communication generation with access to customer information
- Ad-hoc communication generation from website, mobile, or business applications
Personalized Correspondence
- Relevant, targeted communications based on customer profiles
- Interactive editor for controlled and permission-based editing of the document to support one-on-one correspondence
Scheduling and Monitoring
- Job-based output scheduling, especially for communications such as bills, financial statements, and policies
- Controlled and permission-based editing for reduced errors
No-code Development Environment
- User-friendly, no coding document generation tool
- Output optimization through automatic sorting and bundling of documents
Reporting and Collaboration
- Real-time status monitoring through detailed operational reports
- Concurrent collaboration for reviews and approvals
Data from Multiple Sources
- Integration with a template gallery and various applications
- Core systems integration for automatic data population from enterprise systems
Capabilities of Newgen OmniChannel Cusotmer Engagement Platform
Success Stories
Policy generation in under 5 seconds
Automation of 300+ templates
Communication creation in 1-2 hours
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Case Study
Saudi Arabian Conglomerate Automates Invoice Processing...
Case study of how a leading petrochemical and industrial company was able to reduce turnaround ...
Case Study
Leading Bank Automates Document-centric Processes with...
The client bank, located on one of the prominent islands near Australia, has been catering ...
Case Study
Automating Communications for an Australian State...
The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. ...
Webinar
Communication Journey Orchestration for Contextual...
On-Demand
Watch this 30-minute webinar to address your need for customer-centric and personalized communications.