Customer Communication Designing Software

Design highly personalized and engaging communications using drag-and-drop capability. Enable component-based designing of communications for consistency, compliance, and standardization. Embed various types of graphs, charts, tables, images, fillable elements, and barcodes, and leverage multi-lingual capability.

Intuitive Visual Designer

Easy-to-use, drag-and-drop designing tool
User-friendly interface to capture variables and data fields

Device-friendly, Multi-lingual Communications

HTML support for creating responsive and device-friendly e-mail communications
Independent access to information for differently abled users by generating PDF/UA compliant output
Multi-lingual communications for reaching and appealing to a larger customer base

Modern, Templatized Communications

Charts and graphs for visually appealing and attractive communications
Importing of existing designs for reusability and quick template development

Versioning, Sorting, and Bundling

Template versioning with a check-in/out feature and assigned rights
Defined bundles based on zip code, city, or other criteria

Data Privacy and Security

Configurable passwords, digital signatures, 1-D and 2-D barcodes, watermarks, and HIPAA and PCI DSS-level encryption standards
Maintain customers’ data confidentiality by masking account numbers, policy numbers, etc.
Two-factor authentication for user accounts, negating any possibility of unauthorized access to data

Third-party Data Integration

Third-party integration using web services
Integration with multiple data sources, including MS SQL and Oracle through ODBC/JDBC connections, or import data from CSVs, JSONs, and XMLs

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Digital and Social Sensing

Decipher your customers’ interactions across channels...

Communication Designer

Create engaging communications with simple, drag-and-drop...

Communication Generation

Deliver personalized and responsive communications.

Communication Distribution

Enable secure distribution of communication content...

Communication Monitoring

Stay on top of customer communications with end-to-end...

Communication Templates